Privacy Policy
At Eye9 Optics, accessible from https://eye9optics.com, protecting the privacy of our visitors and customers is one of our main priorities. This Privacy Policy outlines the types of information collected and how it is used.
1. Information We Collect
When you visit, browse, or place an order on Eye9 Optics, we collect information necessary to fulfill your order and provide a seamless shopping experience:
- Personal Information: Name, shipping address, billing address, email address, and phone number when placing an order or registering an account.
- Order Data: Prescription details, frame preferences, and transaction records.
- Technical Data: IP address, browser type, device information, and site interaction data collected automatically via cookies to improve site performance.
2. How We Use Your Information
We use the collected information for specific, operational purposes including:
- Processing and fulfilling eyewear orders, custom prescriptions, and deliveries.
- Communicating order updates, tracking details, and customer support inquiries.
- Preventing fraudulent transactions and maintaining site security.
- Improving website functionality, product offerings, and user experience.
3. Data Sharing & Third Parties
We respect your privacy and never sell, trade, or rent your personal information. We only share necessary data with trusted third-party service providers essential to operating our store, including:
- Logistics and courier partners for shipping and home delivery.
- Secure payment gateways to process financial transactions safely.
- Essential analytics and SEO tools to monitor site performance.
4. Cookies & Tracking
Eye9 Optics uses cookies to store visitor preferences, optimize user experience, and track cart items. You can choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.
5. Data Protection & Security
We implement standard SSL encryption and secure server practices to protect your sensitive personal details during transmission and storage. However, no method of transmission over the internet is 100% secure.
6. Contact Us
If you have questions regarding our Privacy Policy or data handling practices, please contact us at:
- Email: contact@eye9optics.com
- admin@eye9optics.com
- whatsapp: 03099111897
- Website: https://eye9optics.com
Return & Refund Policy
Thank you for shopping at Eye9 Optics. We strive to provide high-quality optical frames and prescription lenses. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility
We offer returns or exchanges on eligible items within 7 days of delivery under the following conditions:
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging, including protective cases, cleaning cloths, and accessories.
- Proof of purchase (order number or receipt) must be provided.
2. Customized Glasses Policy
Custom-fitted prescription or non-prescription lenses (including single vision, bifocal/progressive and contact lenses) are custom-cut specifically to your individual optical prescription and frame dimensions.
- Custom Lens Exclusion: Cost of customized prescription lenses is non-refundable unless there is a manufacturing defect or an error made on our end matching your submitted prescription.
- Frame Only Returns: If you order a frame with custom lenses and wish to return it, only the price of the frame is eligible for refund or store credit.
3. Damaged or Defective Items
Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos or video proof so we can arrange a free exchange or replacement.
4. Return Shipping Process
- To initiate a return, contact our support team at contact@eye9optics.com or via WhatsApp before sending any items back.
- Customers are responsible for paying their own return shipping costs unless the return is due to a defect or error on our part.
- Shipping costs are non-refundable.
5. Refunds & Processing Time
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed via your original payment method or bank transfer within 5 to 7 business days.
- Alternatively, you may opt for immediate store credit/exchange towards another frame.
6. Non-Returnable Items
- Items marked as promotional, final clearance or end-of-season sales.
- Products returned after 7 days from the delivery date.
- Items damaged due to misuse, accidental dropping, or improper handling after delivery.